Haiqin Watch™

Customer Support

At Haiqin Watch, we have a high focus on product quality, service & Customer experience

Shipping

Free Shipping is offered as default. But you can choose Express Shipping at the Checkout!

  • $0 – Free Shipping Worldwide on all products directly from the factory in China. (Ap. 15 – 30 working days).
  • Express Shipping  Worldwide. (Ap. 7 – 14 working days).

 

Shipping time might be longer, especially for free shipping due to the Covid pandemic causing delays in custom and transport.

Returns

We offer a 7 day Return Policy where you might return a product if you have changed your mind. The product must be unused and without any scratches, complete with all the package it came with, so it can be sold again to another customer. The customer pay for this return. A fully refund will be given as soon as the product has returned.

If there is an issue with the product itself, due to defects in materials or craftsmanship, please contact us at contact@haiqinwatch.com right away so we may replace it for you. All returns must include the watch, the package it came with and the Invoice/Packing slip.

Returns/Refund Paid by Supplier:

  • Wrong Delivery
  • Quality Issues

 

Returns Paid by the buyer:

  • Change of hart.
  • Wrong Delivery due to wrong freight info (No Refund)
  • Color Difference
  • Wrong Size
  • General Dislike

Return address

Please contact us to receive the correct return address.

12 Months Warranty

Your purchase is protected if:

  • The product was purchased from this website.
  • The product is damaged, defective or the material is different from the advertising.
  • You do not receive your package within a reasonable time. (Due to the COVID-19 pandemic that is now upped 1-2 extra weeks for free shipping from the time of the purchase).

 

Your purchase is not protected:

  • If the product is opened or tampered with.
  • By normal wear and tear, water damage, misuse or negligence.
  • Your product was not delivered due to your mistakes, such as the wrong address.
  • Not purchased from this website.
  • There is no refund for shipments that go unclaimed and are returned.

Import Duties

Shipments may incur import taxes  and/or customs duties, depending on destination country. The fee may vary depending on your order value, country limits, and other factors.

You are responsible for these fees and might have to pay them when you get the items. You should check out your own country’s laws about customs fee and import taxes.

Delivery

We deliver to Users/Customers at most places in the world. Some products may be packaged and shipped separately without any extra freight cost for you.

We can not guarantee delivery dates and accept no responsibility for products that are delivered after the estimated delivery date due to force majeure or acts of God.

Flat rate delivery times is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.

Tracking

You will get an email with a tracking link within 2-4 days after your purchase. If you have not received your tracking mail, please contact us on contact@haiqinwatch.com. In such case you may also want to check your spam folder.

You can also log into My Account here and check as we also will add the tracking info to your account

Refunds

Once we receive your returned item, we will start the refund process, which may take up to 10 business days to clear and even longer to appear on bank or credit card statements.

Sales Tax

According to the law of certain countries, Haiqin Watch is required by law to collect sales tax and remit these to the relevant local tax authorities. The countries which we are required by law to collect states tax include (updating) :

  • Australia (10% goods and services tax)
  • Great Britain (20% sales tax)
  • New Zealand (15% goods and services tax)
  • Norway (25% sales tax)
  • USA : (0-13% sales tax, depending on the state)

Got more questions?

You can check out our F.A.Q. or contact us at: contact@haiqinwatch.com